SHIPPING & REFUNDS
SHIPPING POLICY
At Sonny's Collection , we proudly offer worldwide shipping through our trusted logistics partner, IFS Shipping (FedEx).
Delivery Estimates & Fees:
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Shipping timelines vary based on the buyer’s location and service selected at checkout.
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International orders may take longer due to customs processing.
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All packages require a signature upon delivery for added security.
Customs & Import Duties:
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Buyers are responsible for all import taxes, duties, and customs fees applicable in their country.
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We are not liable for delays caused by customs agencies.
Lost or Delayed Packages:
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Once a package is in transit, we will provide tracking information.
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If your package appears to be delayed, please contact the carrier directly before reaching out to us.
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We are not responsible for packages lost due to incorrect shipping addresses or failure to receive the parcel.
REFUND POLICY
Our goal is for every client to be 100% satisfied with their purchase. To support this, we offer a 5-day inspection window from the moment you receive your watch.
Return Conditions:
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The item must be in its original, unworn condition, with all accessories, tags, papers, and original packaging included.
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The return must be requested within 5 calendar days of delivery.
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You must contact us first at contact@sonnyscollectionsinc.com to initiate a return and receive authorization.
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Unauthorized returns will not be accepted.
Return Shipping:
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Buyer is responsible for return shipping costs.
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Return shipping must be fully insured, tracked, and shipped overnight (or via priority international delivery).
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Buyer assumes full responsibility for the watch until it is received and inspected by our team.
Return Approval Process
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All watches are subject to a mechanical and cosmetic inspection by our expert watchmakers.
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Watches returned in altered or worn condition may be denied or subject to a restocking fee.
Refunds:
Once approved, your refund will be issued to your original payment method within 48 business hours, minus:
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o Original shipping fees
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o Banking/transaction fees
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o Insurance costs
Important: Refunds can take 3–10 business days to appear depending on your bank or credit card provider.
